Question 1

Are portal users allowed into WordPress administration?

Accepted Answer

Portal-only identities are kept in the front-end booking portal. WordPress administration remains separated from normal operational and agency accounts.

Question 2

Are portal users separated from protected administration?

Accepted Answer

Yes. Portal identities remain focused on operational booking work while protected administration is reserved for authorized platform control.

Question 3

Can Jeevi be customized for our business?

Accepted Answer

Yes. Jeevi is sold as a core framework. We study the business workflow and then configure or develop the booking process, fields, statuses, branding, documents, roles, reports, currencies, notifications and approved integrations to suit the business requirements.

Question 4

Can Jeevi manage tours and transfers in the same booking?

Accepted Answer

Yes. A single reservation can contain multiple service lines, including transfers, tours and other service types. Each service can have its own date, time, supplier, pickup, drop-off, quantity, rate and operational notes.

Question 5

Can Jeevi use our terminology and documents?

Accepted Answer

Yes. Labels, service names, booking fields, vouchers, invoices, confirmations, email wording and operational documents can be adjusted during implementation to match the client business.

Question 6

Can our existing business data be onboarded?

Accepted Answer

Yes. Data onboarding can be scoped for customers, suppliers, products, services, users and approved booking history. Source data is reviewed and mapped before import so the final structure matches the agreed Jeevi implementation.

Question 7

Can payment options be customized?

Accepted Answer

Yes. Payment handling is scoped to the business model. Implementations can support agreed combinations of deposits, full or partial payments, pay-later workflows, bank-transfer confirmation, payment links, manual payment status and suitable online payment integrations.

Question 8

Can users print or save vouchers and invoices?

Accepted Answer

Yes. Authorized users can generate booking details, vouchers and invoices from reservation data and print or save them as PDF using the browser print workflow.

Question 9

Does Jeevi support different access levels?

Accepted Answer

Yes. The existing access hierarchy is preserved: GOD ADMIN, Master Admin, Portal Super Admin, Booking Operations, Jeevi Agent and China Agent. Portal permissions can further control which sections and actions a user can access.

Question 10

How does automatic language selection work?

Accepted Answer

English is the fallback language. On a first visit, Jeevi checks a country code supplied by supported hosting/CDN infrastructure and then the browser language. A user can always choose a different language, and that preference is remembered.

Question 11

Is the bundled demo data real customer data?

Accepted Answer

No. The commercial package ships with fictional demonstration companies, customers, suppliers, guests, services, products and bookings. Demo bookings cover approximately 100 days before and 100 days after installation.

Question 12

What can the reporting area show?

Accepted Answer

The reporting area can summarize booking volume, gross sales, collected and outstanding amounts, passenger counts, suppliers, service mix, customers, agents and upcoming operations, subject to the user permission set.

Question 13

Which languages are included?

Accepted Answer

Jeevi includes English, Simplified Chinese, Traditional Chinese, Spanish, French, German, Portuguese, Arabic, Hindi, Japanese, Korean, Russian, Italian, Dutch, Indonesian, Turkish, Thai and Vietnamese.

Question 14

Who created Jeevi?

Accepted Answer

Jeevi Tours and Transfer Booking System is created by DAIM Hub Fiji. The system developer is Sarneet Sahvil Kumar. Jeevi is offered as a customizable core framework that can be studied, amended and extended around each client business.

Question 15

Who is Jeevi designed for?

Accepted Answer

Jeevi is designed for travel agencies, destination management companies (DMCs), tour operators, airport-transfer businesses and destination-service teams that coordinate reservations, guests, agents, suppliers, tours and transfers.

Find answers, learn features and see how Jeevi works.

Support content

Feature Guide: Role-Based Portal Security

Understanding Roles and Permissions

Does Jeevi support different access levels?

Complete product documentation in one printable guide.